Detailed Business Process Model Description : MDM-CC&B Manage Bill and Billing Procedures Description : Request Cancel Individual Bill Segment(s)

Request Cancel Individual Bill Segment(s)
See Manage Bill and Billing Procedures - Online Billing for the business process diagram associated with this activity.
Group: Manage Bill and Billing Procedures - Online Billing
Actor/Role: CSR
Description: The Bill Segment(s) may need to be canceled and not created again. The customer's balance should not be impacted by the original transaction. The CSR or Authorized User initiates the Cancel function.

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