Detailed Business Process Model Description : MDM-CC&B Manage Bill and Billing Procedures Description : Request Delete Bill or Individual Bill Segment(s)

Request Delete Bill or Individual Bill Segment(s)
See Manage Bill and Billing Procedures - Online Billing for the business process diagram associated with this activity.
Group: Manage Bill and Billing Procedures - Online Billing
Actor/Role: CSR
Description: During the review process it is determined the Bill Segment was created incorrectly or by mistake. The CSR or Authorized User requests to delete the Bill or Bill Segment. When a Bill has only one Bill segment, the Bill and the corresponding segment are deleted at the Bill level.
Note: The Bill can be deleted prior to completion when Bill Segments are Freezable or in Error status.

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