Overview : Brief Description : Actors/Roles

Actors/Roles
This section outlines the actors/roles used in the Manage Bill and Billing Procedures business process.
CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.
CSR CC&B: CSR or Authorized User of the Customer Care and Billing application.
MDM Application: The Meter Data Management system.
MDM Authorized User: An authorized user of the Meter Data Management application.
Oracle Integration Layer: The components that facilitate the exchange of information between the CC&B and MDM applications.
 

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